If Screen capture video recorded by manual activation, it will contain only screen content, but no audio. If screen capture video recorded synchronously with recorded telephone device, it will contain both screen content and call audio.
Screen capture can be initiated manually or can be started automatically and synchronously with a recorded telephone device. How Does It Work:ĭesktop Assistant module installed on Call Center Agent’s workstation and configured to record content of the workstation screens (PC monitors) and send recordings to VSLogger for final video encoding and storage. Working with our call recording solution, adding screen capture allows you to gain a greater insight into your agents interactions and established processes.įor a more in-depth look at our recording software please take a look at our Adutante Call Recording Solution page. Synchronize audio and video playback for a better overall agent and customer engagement evaluation.Record up to two PC monitors at the same time.When recording begins, PC performance is not affected**.Screen recordings can be blacked out when private customer information is captured to comply with PCI and HIPAA policies*.Screen Capture can be triggered when the agent answers their phone.One VSLogger screen capture channel license is needed to enable screen capture on a single DeskTop assistant instance. Please note, if two monitors are recorded, only one screen capture license used. Train and inform your agents if you start to notice confusion or inefficient techniques when using internal software. Recording your agent’s desktop, triggered with a phone call, chat session, or data entry, allows you to improve performance by catching common road blocks or mistyped information. Verifying that employees are following company PC usage policy.Analyzing recorded data to increase business productivity.Automatic or manual screen recording of employee’s desktop to monitor user activities.Versadial Screen Capture Commonly Used For:
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